Somerville Unemployment Services

Ruth Gonzalez★★★★★4 years ago

I’m having issues trying to create an account, but it tells me that I already have an account . I tried to retrieve my user name but the email doesn’t match the account on records. I visit the office, the security officer informed me that their office has been close at this location for 2 years. He provided me with all the contact numbers and all the information that I needed. Which was to call to make an in person appointment in Trenton NJ, but I would have to call to make this appointment. Which is another issue, because when I call I can’t get any information or someone to talk to. The 5 Stars is for the Security Officer who was pleasant, very helpful and professional you can see it in his face that he wished there was more that he could do to help me and wished me luck.

Karin Kaiser★★★★★4 years ago

This department is worthless. I have been trying to receive my benefits which they agrere I am entitled to although they can not answer me when I will be getting them. I went through an appeal and won back in November 2021 and was told 8-10 weeks. I have called constantly and have rec'd the same info (the credit is getting worked on - should receive soon). Now when I call they just disconnect me. How unprofessional!!! Already sent emails to Phil Murphy, Cory Booker and my state representative to see what they can do to assist me in getting my needed benefits.

Sona★★★★★6 years ago

If I could give No stars I would! I’ve been calling for seven weeks! Every morning!!! All too busy to take Calls! Are they even working??? No response to emails! Appalling service during a Pandemic! Being laid off due to covid19 is no fault of mine! But you need to step up the department and get more employees working to attend everyone’s calls!

Lauren B★★★★★7 years ago

I was polite to the employee at the desk, only to be given a rude (and far too brief) answer to my question. I was the only person in the room requiring their assistance at the time, and there were no phone conversations going on (only a side conversation), so it’s not like they were busy. To top it all off, I later found out the information I was given was wrong!

Dan Kasman★★★★★8 years ago

I hope I never have to go here again. I walked in and was perfectly polite and just had a few questions and I was given such an attitude by the lady working there. Not to mention I tried calling all day and was told repeatedly that the line was too busy and to try again later. Only to walk in and see everyone just sitting around doing nothing. I never leave reviews anywhere but this just irked me. Luckily I don’t need the unemployment money or services, I feel bad for those that do need this “establishment”.